At Ideal Telecom, better communication is our business. To help us work well together, we have developed a proven engagement process that helps you make well-informed product and service decisions and helps us put the right solution in place for your business.
Because we only work in the San Diego area, we are able to maintain close relationships with local property management firms, technology providers, and licensing agencies.
Our projects have ranged from premium residential solutions integrated with the latest multi-media and security systems to large scale implementations incorporating the relocation of hundreds of integrated voice and data terminals using the latest technology from Avaya, Nortel and Cisco.
What to expect while working with Ideal Telecom.
Large or small, we are absolutely committed to providing our customers with a clear, predictable and reliable engagement process. It helps our customers know what to expect and when. It demonstrates our continuing commitment to establishing and refining industry best practices. It helps us continually improve our customer service.
When working with us, you can expect a six-phase implementation process:
Initial Contact and Qualification: One of our skilled customer service agents will talk with you about your business requirements, time-frame, and anticipated budget. By investing our time together in intelligent evaluation at the beginning, we believe we can deliver a better product more quickly at a lower cost.
Onsite Evaluation: In order to prepare an accurate and complete proposal, we strongly recommend an onsite visit from one of our Panasonic certified field service agents. This onsite evaluation allows us to verify the current cabling infrastructure, accurately measure cable runs, determine switch location, and evaluate existing and required equipment.
Written Proposal and Recommendation: Following the qualification and onsite evaluation, we will prepare and present a detailed written proposal and provide you with vendor-specific product information. Your Ideal Telecom account manager will sit down with you and go over the specifics of the proposal in order to answer any questions, review alternatives, and make suggestions for how the system could be configured for optimal performance.
Acceptance and Project Scheduling: Upon project acceptance, we work with you to establish an effective work schedule that works for your business. We also provide detailed design specifications including a complete parts and component inventory.
Installation: Our implementation team of certified Panasonic technicians will work with you to make certain that the installation is done in a timely, professional, and complete way. Of note: If you would like for us to remove your existing system, we are happy to do so and can help you find an appropriate resale broker.
Training, Support, Upgrade Plans, Maintenance and Enhancements: Panasonic makes high quality communication systems that provide an extended service life. Ideal Telecom has been serving the San Diego area for more than fifteen years. We will be here with you as your business changes and we can help your communication system change with you. For new and existing customers we provide online training, support and technical information via email, telephone, or through our own web site at www.idealtelecom.com and selecting the User Guides button. In addition to our regular support hours, we offer custom support plans for mission-critical customer applications.
